(1) Building People Capability
(2) Customer Crazy! Training
(3) CHAMPIONS! (which measures operational basics like
Cleanliness, Hospitality, Accuracy, Maintenance, Product
quality, Internationalization, Outlet profit, Never-ending
improvement, Speed!)
(4) Making Chicken King the “Preferred Alternative”
to the market leaders.
(“We can’t eat KFC every month, can we?)